Returns Policy

Return and Refunds Policy

The provision of goods and services by Khreeo is subject to availability. In cases of unavailability, Khreeo will contact you with options.

An order can be cancelled, by the customer, if payment has not yet been made for the order. Once payment has been made, the order can only be cancelled before the order has been dispatched by Khreeo.

If a product is damaged or broken when you receive it, you must inform Khreeo within one working day of receiving it, and furnish Khreeo with photographic evidence. We will then make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product.

All products are sold with a 7 day satisfaction guarantee. If you are not completely happy with a product that you received with your order, you can contact Khreeo within 7 days of receipt with the reason for dissatisfaction. If the product is in its original sealed state Khreeo will issue a return number and a return delivery address. Shipping costs for the return will be for your account. Upon receipt, we will inspect the item and if it is in its original sealed state, we will refund you the value of the product. If you have opened and/or used the product and are not satisfied, Khreeo will consider your feedback during R&D.

If you receive the wrong product you must contact Khreeo within one working day. We will check our system to see whether a miss pick has occurred. If there was a miss pick we will arrange to swap the 'wrong' product for the one actually ordered on our account.

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