Terms and Conditions

Detailed Description of Goods and/or Services

Khreeo (a sole trader) is an online store in the organic and natural product industry.

Agreement of Sale

An agreement of sale between Khreeo and a customer is only valid once payment has been made and the company receives proof of payment. Up until this point, all goods remain the property of Khreeo.

Delivery Policy

Subject to availability and receipt of payment, orders will be processed promptly, but may take up to 14 working days.

All orders are dispatched via courier service. A delivery being delayed is not grounds for return or refund.

You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.

Return and Refunds Policy

The provision of goods and services by Khreeo is subject to availability. In cases of unavailability, Khreeo will contact you with options.

An order can be cancelled, by the customer, if payment has not yet been made for the order. Once payment has been made, the order can only be cancelled before the order has been dispatched by Khreeo.

If a product is damaged or broken when you receive it, you must inform Khreeo within one working day of receiving it, and furnish Khreeo with photographic evidence. We will then make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product.

All products are sold with a 7 day satisfaction guarantee. If you are not completely happy with a product that you received with your order, you can contact Khreeo within 7 days of receipt with the reason for dissatisfaction. If the product is in its original sealed state Khreeo will issue a return number and a return delivery address. Shipping costs for the return will be for your account. Upon receipt, we will inspect the item and if it is in its original sealed state, we will refund you the value of the product. If you have opened and/or used the product and are not satisfied, Khreeo will consider your feedback during R&D.

If you receive the wrong product you must contact Khreeo within one working day. We will check our system to see whether a miss pick has occurred. If there was a miss pick we will arrange to swap the 'wrong' product for the one actually ordered on our account.

 

Customer Privacy Policy

Khreeo shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded here

Khreeo respects your privacy. This means that any and all of the personal information collected on this site will be kept strictly confidential and will not be sold, disclosed, or loaned to third parties. Any information you provide will be held with the utmost care and will only be used to process your order, to provide you with the best possible service (this includes informing you of Khreeo news). If you have any questions, please feel free to email us (see contact us).

Payment Options Accepted

Payment may be made via Visa, MasterCard and American Express credit cards or by EFT. All payments are collected via Payfast (or similar), a secure third party payment collections service. Therefore Khreeo does not ever know anything about your card details. Khreeo only receives the payment from Payfast, with your contact details and delivery address. At no point does Khreeo acquire your card details.

Credit card transactions will be acquired for Khreeo via Payfast who use the strictest forms of encryption.

Customer Details Separate from Card Details

Customer details will be stored by Khreeo. Card details which are entered by the customer on the Payfast secure payment portal, are never made known to Khreeo. For more detail on Payfast visit their website at www.payfast.co.za .

Merchant outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The transaction currency is South African Rand (ZAR).

Disclaimer

It is our mission that all information on this website is as accurate and up to date as possible, and that all products promoted cause no harm to customers or the environment. However, due to the possibility of human and technical error, Khreeo accepts no responsibility for the accuracy or completeness of the information provided on the website. Neither do we accept responsibility for any adverse reactions that any of our products may cause. While we have taken every reasonable measure to ensure that the products promoted on this website are of the highest quality and safety, the recommendations on this site are not the advice of a medical practitioner. Khreeo, therefore, advises the consultation of a medical practitioner if there is ever any doubt as to the use of the products.

Khreeo will not be held liable for any allergic reactions caused by Khreeo products, as all ingredients are clearly printed, both on the product labels and on the Khreeo website, in the product description.

Use of the Website

This site may be used by customers to browse the content and products and to make legitimate purchases. Persons may not use this site for any purposes such as fraudulent or speculative transactions or to copy, reproduce, republish or redistribute any of the images or content available on the site.

Country of Domicile

This website is governed by the laws of South Africa and Khreeo chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature: Kempton Park, South Africa.

Variation

Khreeo may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information

This website is run by Khreeo (a sole trader) based in South Africa

Khreeo contact details

Telephone: +27 82 812 9721
craig@Khreeo.co.za

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